Terms of service

We design, deploy and run AI agents for businesses. The agents, workflows, channels, connected tools and training for your package are described on our pricing page and confirmed in a written scope before work starts. We do not guarantee specific outcomes, such as sales, rankings or follower numbers.

Each package has a fixed one-time price in US dollars, set out in your written scope along with the payment terms. Any applicable taxes are shown on your invoice. Ad spend, third-party software licences, data provider subscriptions and similar costs are not included in package prices and are billed separately by the platforms and vendors. Ongoing management after the launch period is quoted separately.

There is no subscription. Changes to the scope are agreed in writing before the work starts. If you stop a project before it is delivered, you pay for the work completed up to that point, as set out in your scope. When a project ends or is cancelled, we remove the agents' access to your accounts.

You agree to:

• give us accurate information and timely access to the tools the agents need;
• make sure you have the right to share the accounts and data you connect;
• review and approve customer-facing outputs before they are published or sent, and review the logs of any tasks you have agreed may run on their own;
• use the services lawfully, including having a valid basis to contact the people we reach on your behalf.

AI agents can make mistakes. Customer-facing outputs are drafts until you or your named approver approves them, and you remain responsible for what you publish or send. If you agree in writing that specific low-risk internal tasks may run without sign-off, you remain responsible for those tasks and for reviewing their logs. We do not guarantee that outputs are complete, accurate or suitable for a particular purpose.

You may not use the services for unlawful, deceptive, abusive or spam activity, or to infringe anyone's rights. We may pause a service if we reasonably believe it is being used this way.

You keep ownership of your data and of the final deliverables you approve and pay for. We keep ownership of our tools, templates, methods and general know-how. Third-party tools are subject to their own licences.

We keep your non-public business information confidential and use it only to deliver the services. How we handle personal data is described in our privacy policy.

Our agents work through third-party platforms such as CRMs, social networks and email providers. We are not responsible for outages, changes or restrictions imposed by those platforms.

To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue or data. Our total liability for any claim relating to the services is limited to the fees you paid us for the affected package.

These terms are governed by the laws of the United Arab Emirates, and disputes are subject to the competent courts of the United Arab Emirates.

We may update these terms, and the date at the top shows when they last changed. Questions? Email admin@sarab-tech.ae or write to Building A4, RAKEZ, Al Hamra Industrial Zone, Ras Al Khaimah, United Arab Emirates.